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Privacy Policy

1. Introduction

InnerWisp LLC (“we,” “us,” or “our”) respects your privacy and values the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, schedule a session, subscribe to updates, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

A. Information You Provide Directly

We collect personal information that you voluntarily provide, such as:

  • Contact details: name, phone number, email address, and communication preferences.

  • Appointment information: selected service, session time, preferences, and notes.

  • Payment details: when applicable, processed securely through verified third-party platforms (we do not store your full payment information).

  • Consent forms or agreements: signatures or acknowledgements related to your sessions.

You may choose not to provide certain information; however, this may limit your ability to access certain services.

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B. Automatic Information

Like many websites, we collect certain information automatically to improve your browsing experience, such as:

  • Browser type, device, and operating system

  • IP address and general location data

  • Pages visited, time spent, and actions taken on our site

  • Cookies and similar technologies (see Section 9 below)

This data helps us understand visitor preferences and improve our website experience.

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C. Information from Other Sources

We may occasionally receive information from trusted service providers or platforms we use for scheduling, payments, or newsletters (for example, Square, Wix, or Mailchimp). This information is handled in accordance with their privacy standards and our own.

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3. How We Use Your Information

We use your information to:

  • Schedule and confirm appointments

  • Communicate regarding sessions, updates, or promotions (with your consent)

  • Process secure payments and maintain records for accounting and compliance

  • Improve our services, offerings, and website functionality

  • Respond to inquiries and customer support requests

  • Send educational or event-related newsletters (you may unsubscribe at any time)

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4. How We Share Information

We do not sell or rent your personal information. Your data may be shared only in the following situations:

  • Service Providers: With trusted partners who assist in scheduling, billing, marketing, or technical support (under confidentiality agreements).

  • Legal Compliance: When required by law or to protect our rights, property, or safety, or that of our clients.

  • With Your Consent: We will always notify you before sharing your information for purposes not covered in this policy.

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5. How We Protect Your Information

We use reasonable physical, electronic, and administrative safeguards to protect your personal information, including:

  • Secure Sockets Layer (SSL) encryption for online data transmission

  • Limited access to personal information within our company

  • Secure payment processing through third-party providers

Despite these efforts, no system is 100% secure. We encourage you to protect your own information by using secure passwords and avoiding public computers when sharing sensitive data.

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6. Your Rights and Choices

You have the right to:

  • Access, correct, or request deletion of your personal data

  • Withdraw consent to marketing communications at any time

  • Request a copy of the personal information we hold about you

To make a privacy-related request, please contact us using the details in Section 11 below.

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7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or maintain business records.

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8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 without parental or guardian consent. If we become aware that we have inadvertently collected such data, we will delete it promptly.

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9. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us recognize returning visitors and improve website functionality.

You can choose to disable cookies through your browser settings, but some website features may not function properly if you do so.

We use cookies for:

  • Session management (remembering appointments and preferences)

  • Analytics (to improve site design and experience)

  • Security and performance monitoring

We do not use cookies to track you across unrelated websites.

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10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date. Continued use of our services after such updates constitutes acceptance of the revised policy.

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